The Process
Simple, seamless, and completely taken care of
From your first enquiry to the final day of your 28-day stay, The Willow Suites handles every detail. Here is what the journey looks like.
Reach Out & Enquire
Contact us by WhatsApp, Zalo, email, or our enquiry form. Share your expected due date, preferred location (Ho Chi Minh City or Hanoi), and any initial questions you may have.
Our team typically responds within one business day. There is no obligation — we are here to help you explore your options at your own pace.
Personalised Consultation
We arrange a one-on-one consultation (video call or in-person where available) to understand your needs, preferences, dietary requirements, cultural practices, and accommodation wishlist.
This is also the moment to ask anything — about our partner network, the nanny, the schedule, or how we handle specific situations.
Choose Your Accommodation
Based on your budget and preferred location, we present a curated selection of our partner hotels, resorts, or serviced apartments. We guide you through options that include rooms with space for baby.
Where accommodation allows, your baby stays with you in an adjoining or separate room — never in a separate nursery.
Programme Design
Once accommodation is confirmed, we build your full 28-day programme — scheduling medical visits, spa sessions, exercise appointments, lactation consultations, and daily meal delivery.
You receive a clear schedule before arrival so there are no surprises. Adjustments can be made as you settle in.
Welcome to Your Suite
On your arrival day, your dedicated nanny will greet you. Your suite has been prepared, your first meal is ready, and the entire Willow Suites team is on call to make the start of your confinement seamless.
From this point, your only job is to rest, heal, and bond with your baby. We handle the coordination.
28 Days of Care
Throughout your stay, medical professionals, spa therapists, and activity specialists visit on schedule. Your nanny is always present. Fresh meals arrive daily. Laundry is managed.
If anything needs adjusting mid-stay, simply contact your Willow Suites coordinator — we are always reachable.
“Your only job is to rest, bond, and heal.”
— The Willow Suites
FAQs
Common questions answered
Is there a nursery where my baby is taken care of separately?
No. We believe strongly in bonding and room-sharing. Your baby stays with you at all times. Our dedicated nanny is there to support you — not to take over. The goal is for you to rest while knowing your baby is safe beside you.
Which cities and locations do you cover?
We currently serve families in Indonesia and Vietnam. Partner accommodations are available in key cities and resort destinations. During your consultation, we will share what is available for your preferred location and dates.
Can I choose between Asian and Western meals?
Absolutely. Our catering partners offer both traditional Asian confinement menus and contemporary Western options. You can also mix and match based on your preference for each meal.
What if I have dietary restrictions or allergies?
All dietary requirements — including allergies, intolerances, religious dietary laws, and personal preferences — are communicated to our catering partner before your arrival so they can be accommodated from day one.
Do the medical professionals work with my own doctor?
Our partner medical professionals are available to coordinate with your obstetrician or physician if needed. You are always free to involve your own healthcare providers alongside our programme.
How far in advance should I enquire?
We recommend reaching out at least 4–8 weeks before your expected due date to allow time for consultation, accommodation selection, and programme design. However, we will always do our best to accommodate shorter timelines.
Questions not answered here?
Our team is always happy to speak with you directly. Reach out and we will walk you through everything.